Terms of Service

Loray (loray.ai)
Effective date: June 4, 2026
Last updated: June 4, 2026 · Version 3

Please read these Terms carefully. They include a binding arbitration clause and class-action waiver (Section 17) that affect your legal rights, including your right to a jury trial and to participate in class actions.

These Terms of Service ("Terms") govern your access to and use of Loray's platform, software, and services ("Services"). By creating an account or using the Services, you agree to be bound by these Terms.

1. Who We Are

Loray ("Loray," "we," "us," or "our") is a technology platform that enables service businesses ("Contractors") to automate customer communications via AI-powered SMS messaging, automated voice calls, appointment scheduling, and related tools.

2. Definitions

Term	Meaning
Contractor	A business or individual who subscribes to Loray's Services
Contact	A customer, lead, or other individual whom a Contractor communicates with through Loray
Platform	Loray's software, APIs, mobile applications, admin tools, and infrastructure
Content	Any text, data, configurations, or materials submitted to the Platform by a Contractor

3. Eligibility

You must be at least 18 years old and legally authorized to enter into contracts on behalf of the business you register. By creating an account, you represent that you meet these requirements.

4. Account Registration

You agree to provide accurate, complete, and current information when registering. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

5. Permitted Use

You may use the Services only for lawful business communication purposes — specifically, to respond to inbound customer inquiries, schedule appointments, send automated follow-up messages, and manage customer relationships for your own business.

6. Prohibited Use

You agree not to:

Use the Services for unsolicited bulk messaging, spam, or any communication not permitted under applicable law
Use the Services to contact individuals without the level of consent required by applicable law for that type of communication
Circumvent, disable, or interfere with security or compliance features of the Platform, including opt-out handling
Use the Services for any purpose that violates applicable federal, state, or local law or regulation
Use the Services to engage in telecom fraud, caller ID spoofing, phishing, or impersonation
Attempt to reverse engineer, scrape, or extract data from the Platform
Resell, sublicense, or provide access to the Services to third parties without written authorization from Loray

7. Communications Compliance — Your Responsibility

You are solely responsible for ensuring that your use of the Services complies with all applicable telecommunications, telemarketing, and consumer protection laws and regulations, including but not limited to:

The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and all FCC implementing regulations
The FTC Telemarketing Sales Rule (TSR), 16 C.F.R. Part 310
State call-recording, wiretapping, and telemarketing laws
CTIA Messaging Principles and Best Practices
Applicable carrier and A2P 10DLC requirements

Consent requirements by communication type:

Automated SMS — informational/transactional: requires consent as defined by law
Automated SMS — promotional: may require prior express written consent
AI-generated voice calls: may require prior express written consent

You are responsible for determining and obtaining the required consent.

Revocation of consent: Must be honored promptly via any reasonable method.

Do-Not-Call compliance:

Maintain internal DNC list
Use National Do Not Call Registry (≤31 days old)
Train staff and monitor compliance
Respect calling hour restrictions

Disclosures: Must include all legally required notices.

Loray provides tools to support compliance but does not provide legal advice.

8. Loray's Rights to Audit, Suspend, and Enforce

Loray may:

Review and restrict use cases
Request proof of consent
Suspend or terminate access without notice
Disable workflows or campaigns
Retain logs for compliance/legal defense
Cooperate with regulators and law enforcement

9. Loray's Role as Technology Provider

Loray acts as a processor/service provider. You remain the controller/business.

See: Data Processing Addendum

10. Third-Party Telecom Providers

Services depend on providers like Telnyx. Loray does not guarantee availability and is not liable for third-party failures.

11. Fees and Payment

Fees are defined in pricing/subscription.
All fees are non-refundable unless required by law.
Services may be suspended for non-payment.

12. Intellectual Property

Loray owns the Platform.
You own your Content but grant Loray a license to process it.

Feedback grants Loray a perpetual, royalty-free license.

13. Confidentiality

Both parties must protect confidential information, except where disclosure is required by law or information is public.

14. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.

15. Limitation of Liability

Liability is limited to the greater of:

Fees paid in last 3 months
$100

No liability for indirect or consequential damages.

16. Indemnification

You agree to indemnify Loray against claims arising from your use of the Services or legal violations.

17. Arbitration and Class-Action Waiver

Arbitration: AAA, Wilmington, Delaware
Class actions waived
Opt-out: within 30 days via email
Small claims allowed

18. Governing Law

Delaware, USA

19. General Provisions

No assignment without consent
Force majeure applies
Notices via email/app
No waiver by inaction
Independent contractor relationship
Export/sanctions compliance required
Beta features provided "as is"
Severability applies
Entire agreement clause
Survival of key sections

20. Changes to Terms

Updates may occur with 14-day notice. Continued use = acceptance.

21. Contact

Email: [email protected]
Web: https://loray.ai